Terms of service

Hello, Welcome to Havaianas e-Commerce.

Below you will find (“User”) the Terms of Use and Browsing Conditions (“Terms”), a document that specifies the main rules to be followed when accessing and using Havaianas e-Commerce functionalities.

Havaianas e-Commerce is owned and operated by Alpargatas S.A., with its principal place of business at Av. Das Nações Unidas, 14.261, Ala A - 10o andar, Vila Gertrudes, São Paulo-SP, CEP 04.794-000, Brazil, enrolled with the National Register of Legal Entities of the Ministry of Finance (CNPJ/MF) under No. 61.079.117/0001-05 (“Alpargatas”).

PT Kanmo Retailindo a company registered in Indonesia (hereinafter “KANMO”). is the exclusive importer and distributor of ALPARGATAS ASIA LIMITED (“ALPARGATAS”) in Indonesia. Kanmo have the authority to receive and collect payment information from you. You can contact us our customer service team according to the information published at the Contact Us section.

1. Scope of these terms

1.1 These are the terms and conditions on which we supply products to you via the online store.

1.2 Please read these terms and conditions carefully before you submit your order. These terms tell you who we are, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 We may amend these terms from time to time. The terms that will apply to your order are the ones posted on the online store at the moment you submit your order to us.

1.4 In the event that these terms conflict with any other terms posted on the Online Store, the terms which are most favourable to you will apply.

2. Availability of Products

2.1 The type of products displayed on the online store and their availability may vary at any time.

2.2 In the event that a product becomes unavailable after we have accepted your order, we will inform you via e-mail and we will reimburse the price you paid for the product(s). In case of order cancelation due to lack of stock we will reimburse as well any shipping costs your order may be applied with.

2.3 We may not always specify the availability of the products displayed on the online store.




3. Price and delivery costs

3.1 The price of products supplied at your place of residence, where we deliver as indicated in point 6.7, is provided either in rupiah (Rp) as the case may be. The price of the product (which includes VAT) will be the price indicated when you placed your order. 

3.2 Our prices are VAT included (at the applicable rate as set forth by the law) to all the places where we deliver the products, within Indonesia.

3.3 The prices displayed at havaianas.com do not include any delivery charge. The delivery charge will depend on the order size and delivery type. The cost for each delivery method is clearly indicated during the check-out process and will be summed up on the total amount of the products value. For more information regarding delivery cost please visit our customer service pages (https://www.havaianas.com/contactus) for further information.

4.4 All orders will be delivered under DDP (Delivered Duty Paid).

4. Placing orders via the online store

4.1 To place an order, you can either proceed to login as a guest or sign in to your online store account. Alternatively, you can create your own account during the purchase process by inputting all compulsory information and choosing your personal password.

4.2 You are responsible of not revealing your credentials and maintain them confidential. We cannot be responsible of any third party access to your account unless it is due to a security breach of our online store.

4.3 If you want to purchase more than one product you will need to add each and all of them to your basket and only then proceed to place the order according to our checkout process.

4.4 We recommend you to check your basket contents and delivery details before placing your order. Once you have checked all is correct you may proceed by selecting your preferred payment method and clicking Place Order

5. Payment terms

5.1 You can pay the price of the products and the delivery costs with the following payment methods: credit card (Visa and Mastercard), Virtual Account (BCA, BRI, Mandiri, BNI, Permata), eWallet (OVO dan DANA), eBanking (BCA OneKlik, CIMB Clicks, BRI Klikpay) and through minimarket (Alfamart dan Indomaret) . We reserve the right to remove or add any payment method without prior communication. These changes may be updated on the online store by us at any time.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo) or other valid payment methods including Virtual Accounts (BCA, BRI, Mandiri, BNI, Permata), eWallet (OVO and DANA), eBanking (BCA OneKlik. CIMB Clicks, BRI Klikpay) and through minimarkets (Alfamart and Indomaret). The applicable amount will immediately be debited on your credit/payment card. We reserve the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that applicable bank charges will be borne by you.

Voucher/Gift Card/Promotional Discount

You can choose to pay by a voucher in a promotional code format by placing the code on the “promotional code” section during the checkout. We will automatically reduce the amount corresponding to your promotional code to the total amount of your purchase. If the funds on your promotional code are not sufficient to pay the total amount of your purchase, then you can choose any of the above payment methods to complete your purchase.

5.2 We will charge the payment method you have chosen and once we receive confirmation of the payment, we will issue an order confirmation.

5.3 In the event of payment by credit/payment card, the credit card data sent when placing orders are protected and are sent directly to the financial institution that manages the payments. Your payment will take place directly on a safe server, with an SSL encryption to ensure absolute safety of transactions. The credit card data cannot be accessed by us or any third parties, either at the moment orders are placed or later.

5.4 The information provided by you and received by us under this Article. 5 will be used exclusively to complete the procedure for the sales of products and the reimbursement procedures in the event of cancellation of your order in whole or in part as may be required under these terms.

5.5 We reserve the right to send payment requests to your e-mail address.

6. Dispatch and delivery of products

6.1 We will only dispatch your goods once payment has been successfully done.

6.2 Products will be delivered by the selected courier within seven days from the date of dispatch.

6.3 If our supply of the products is delayed due to an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

6.4 You will be able to track your order at any time after payment has been received via "Track Your Order" page displayed on our website menu

6.5 We highly recommend you, or any person selected by you to receive your order, to check both:

i. Packaging and sealing to ensure package has not been damaged;

ii. Number of units of boxes received is the same as the one stated in the carrier delivery note.

6.6 Your order can only be delivered to you or to any person you have authorized. Upon delivery, you or the relevant person will be asked to sign the reception of goods. It is in this moment and not in any further stage that you will have to mention any issue on the delivery note. Please be aware that carriers won´t deliver to post or letter boxes or any similar place.

6.7 We deliver our products within the territory of Indonesia.

7. Privacy

Your personal data in our online store will be treated in compliance with the provisions of our Privacy Policy which can be accessed via the Privacy Policy menu on our website

8. Product guaranty

8.1 Defects in the purchased products are covered by the legal guaranty according to the applicable laws.

8.2 If you have a complaint regarding evident material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by organizing the return in your personal area for this reason or by contacting our Customer Service.

8.3 We are under a legal duty to supply products that are in conformity with the contract. Nothing in these terms will affect your legal rights and remedies.

8.4 We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products through bank transfer. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.

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